Are your receptionist`s making you money?
Is your front of house team / receptionist`s making money for your business? They should do!!! If they don`t, then please keep on reading, I will endeavour to turn your front of …
Understanding customer service, it’s your staff that make the difference
Like most coaches, consultants and trainers, I frequently engage participants in interactive activities that hopefully shift their focus and mind-set. With one such activity, I give participants a list of …