When work becomes a bad habit.
Daily routines invite spells of sloppy behaviour which can do untold harm for those in customer facing jobs. DKS Business Development looks to create solutions so this can be avoided …
Understanding customer service, it’s your staff that make the difference
Like most coaches, consultants and trainers, I frequently engage participants in interactive activities that hopefully shift their focus and mind-set. With one such activity, I give participants a list of …