Are your receptionist`s making you money?
Is your front of house team / receptionist`s making money for your business? They should do!!! If they don`t, then please keep on reading, I will endeavour to turn your front of …
Do “you” advertise your business online ?
It might sound a condescending question, but is a question we ask as part of our Looking in package. I have seen businesses who didn’t have a Facebook page of …
Customer understanding !!..
When companies invest money into advertising and marketing their business their ultimate aim is to attract customers.Understanding customers is imperative in attracting them to your business.If you don’t know who …
To busy for improvements ?
As a non-executive director with a couple of businesses and having sat on many a committee meeting, most problem-solving meetings don’t end well, as most businesses don’t come to the …
Understanding customer service, it’s your staff that make the difference
Like most coaches, consultants and trainers, I frequently engage participants in interactive activities that hopefully shift their focus and mind-set. With one such activity, I give participants a list of …